Our Recovery Process
Stage 1: Interview & Appraisal
When you contact AntiScam Global, our first priority is understanding your unique situation. During the initial consultation, we'll listen carefully to your experience and gather all relevant information about the scam you've encountered. Our specialists will ask targeted questions about the nature of the transaction, communications you've had with the fraudulent party, payment methods used, and any documentation you possess.
After collecting this information, our team conducts a thorough assessment to determine recovery feasibility. We analyze the financial institutions involved, applicable regulations, and time constraints that may affect your case. This evaluation allows us to identify the most promising recovery strategies tailored to your specific circumstances. We'll provide you with a realistic appraisal of your recovery chances and a clear explanation of our recommended approach.
Based on our assessment, we'll outline a customized recovery plan including estimated timelines, required documentation, and potential challenges. We believe in transparent communication from the start—you'll receive an honest evaluation without unrealistic promises. If we believe your case has a reasonable chance of success, we'll explain the next steps and what you can expect throughout the process. This careful planning stage establishes the foundation for effective action and sets clear expectations for our partnership.
Stage 2: Investigation & Legal Action
Once we move forward with your case, our investigation team begins gathering evidence to support your chargeback claim. We meticulously document the fraudulent activity, collecting digital footprints, transaction records, communication logs, and identifying patterns that establish the deceptive nature of the transaction. Our cyber security experts may perform technical analysis to trace funds and identify the parties involved in the scam.
With evidence in hand, we prepare comprehensive documentation for submission to the relevant financial institutions. This includes formal dispute letters, evidence packages, and regulatory citations that support your case. We leverage our knowledge of banking regulations, card network rules, and consumer protection laws to craft compelling arguments that financial institutions cannot easily dismiss. For cryptocurrency cases, we employ specialized tracking methods and work with exchanges to identify fraudulent wallets and transactions.
Throughout this stage, we actively engage with banks, credit card companies, payment processors, and regulatory authorities on your behalf. Our team applies strategic pressure through proper channels, escalating matters when necessary and navigating the complex procedures that institutions require for successful chargebacks. We manage all communication with these entities, relieving you of this burden while ensuring that your case receives proper attention and follows all procedural requirements for successful resolution.
Stage 3: Conclusion & Reports
As your case progresses toward resolution, we maintain meticulous documentation of all actions taken, responses received, and outcomes achieved. This comprehensive record-keeping forms the basis of our detailed reports, which provide you with complete transparency regarding the recovery process. You'll receive regular updates with clear explanations of technical or legal developments in language that's easy to understand.
When a recovery is successful, we manage the process of returning funds to you as efficiently as possible. We'll guide you through any final documentation requirements from financial institutions and ensure that recovered funds are properly credited to your accounts. In cases where full recovery isn't possible, we provide detailed explanations of the outcome and may recommend additional options available to you, including potential legal remedies beyond the chargeback process.
Upon conclusion of your case, we provide a comprehensive final report documenting the entire recovery journey. This report includes all evidence collected, actions taken, communications with financial institutions, and the final resolution. Beyond serving as a record of our work together, this documentation can prove valuable for tax purposes, insurance claims, or future reference. We also offer a post-recovery consultation to answer any remaining questions and provide guidance on protecting yourself from similar scams in the future, helping you move forward with greater financial security and peace of mind.
